Problem Resolution

The best way to handle a problem between you and your supervisor is to identify it while it’s small and manageable, and collaborate on finding a solution.

In general, it is expected that student concerns will be dealt with as close to the source of concern as possible. This list shows who you should consult during resolution of specific types of problems, and the order in which they should be consulted:

Courses and course grades:

  • course instructor
  • graduate program advisor
  • head of the department

Status in the program, comprehensive examinations, thesis supervision:

  • student’s supervisor
  • graduate program advisor
  • head of the department

If no resolution can be achieved after following these steps, the problem may ultimately be taken to the Dean of the Faculty of Graduate and Postdoctoral Studies. The Dean of G+PS will check to ensure that each previous level of problem resolution has been explored to the fullest extent before proceeding to other levels.