Skills of Communication is a full-day session featuring the tools and tips of better verbal communication. It will test your assumptions and mental models and for many, it may be the first time you learn about the Ladder of Inference, the Johari Window and more. The goal is to make you more aware of the tools available to help you become a better communicator in both your work and personal lives. The mastery of these skills is a long-term process, but by simply becoming more conscious of the various communication styles, including your own, you can approach conversations differently and change conversational direction to achieve better outcomes.
*This session is being offered in collaboration with Mitacs Training. Mitacs Training provides professional development training to advanced degree graduates, supplementing their education and research experience with the tools necessary to succeed in today’s workforce.
To increase participant awareness and application of tools available to them to become better communicators in work and life.
Through participating and completing this workshop, participants will:
- Understand how personal assumptions and mental models adversely influence communication
- Learn how to determine your own personal assumptions and how to avoid them
- Learn to navigate and approach difficult conversations
- Identify and implement communications tools and techniques for team success
KEY TOPIC AREAS
The purpose of communication
- Communication not as simple as it appears
- When bad communication happens to good communicators
- Identifying challenging conversations
- How mental models & personal assumptions influence communication
- Mental models and The Ladder of Inference
- 3 Steps: Reflection, Advocacy, Inquiry
- Culture and communication
- Gender and communication
- Unspoken words
- Johari Window Model
Power of Rapport
- Non-verbal communication
- Closed-ended, open-ended and probing questions
- Listening challenges
- R.E.A.L Communication Model: Research, Engage, Ask Questions, Listen
- Tips on handling difficult conversations
- Communicating like an expert: How to use different communication styles based on different audiences
Judy Thomson is a CPA, CA, business consultant and speaker who has held executive positions in human resources and administration with global companies in Canada and Asia. She was also part of the start-up management team of the world-famous Rocky Mountaineer Railtours. In addition to her role as chief operating officer of Shepa Learning Company, Judy is an Honored Alumni of The Greater Vancouver Board of Trade’s Women’s Leadership Circle® advisory council (after serving as vice-chair for six years) and has over ten years of corporate director experience in the public and not-for-profit sectors
Gayle Hallgren-Rezac is a writer, speaker, entrepreneur (founder, Cookies by George) and a YWCA Woman of Distinction. She has spent over two decades observing and writing on networking around the world. She is a member of the Davos Circle, having attended the Annual World Economic Forum over eleven times. She is also an expert on the “art of conversation”, a subject she writes and speaks on frequently. Gayle is chief engagement officer of Shepa Learning Company, their training and development company.
Registration opens on Monday, April 26th at 9:00am.
Graduate students from all BC post-secondary institutions are eligible to participate. Priority will be given to UBC graduate students registered in the current academic session. After registering, you will receive confirmation and additional event details within 2 business days. If you experience any difficulty using the online registration tool, please e-mail email@example.com.
NO-SHOW PENALTY: If you register and do not attend, or cancel less than 24 hours prior, it may affect your eligibility to join future events. To avoid this no-show penalty, please cancel at least two business days in advance by e-mailing firstname.lastname@example.org.