Date & Time
When working with others, we often forget the impressions and impact we have on those around us. We often dismiss just how important our personal reputation impacts the way we are perceived and in turn, how others relate to us and ultimately, what opportunities are opened to us. From first impressions to making a lasting impression, this one-day course provide you with tips, tricks and tools from dressing the part to knowing how to apply effective communication techniques and professional behaviour when working closely with others.
*This session is being offered in collaboration with Mitacs Training. Mitacs Training provides professional development training to advanced degree graduates, supplementing their education and research experience with the tools necessary to succeed in today’s workforce.
To increase participant awareness of how actions and behaviours can solidify and undo personal and professional reputation when working closely with others.
Through participating and completing this course, participants will:
- Have a broad understanding of business etiquette and how it applies to the work environment
- Understand the importance of personal reputation
- Learn how to dress for success
- Gain the tools to avoid common email etiquette pitfalls and create a professional e-profile and reputation
- Expand their knowledge on how to apply effective communication techniques and professional behaviour while working closely with others
- Be able to strategically plan and run (and participate in) effective meetings
- Have the tools and knowledge to apply professionalism when travelling for business or attending business functions
KEY TOPIC AREAS
Business Etiquette Overview
- What is and why it matters
- Impact of lack of civility in the workplace
- Your brand, your reputation
- Working with others
- Professional behaviour
- Communication in the workplace
- Confidentiality in the workplace
- Handling gossip and rumors
- Virtual first impressions
- Creating subject lines and messages
- Replying promptly
Running and participating in effective meetings
- Tips on how to be a more effective participant
- Tips on how to run more effective meetings
- Appropriate dress for different situations
- Dress codes in organizations--formal and informal
Out-of-the office etiquette
- Travelling for business
- Attending business functions
Judy Thomson is a CPA, CA, business consultant and speaker who has held executive positions in human resources and administration with global companies in Canada and Asia. She was also part of the start-up management team of the world-famous Rocky Mountaineer Railtours. In addition to her role as chief operating officer of Shepa Learning Company, Judy is an Honored Alumni of The Greater Vancouver Board of Trade’s Women’s Leadership Circle® advisory council (after serving as vice-chair for six years) and has over ten years of corporate director experience in the public and not-for-profit sectors
Gayle Hallgren-Rezac is a writer, speaker, entrepreneur (founder, Cookies by George) and a YWCA Woman of Distinction. She has spent over two decades observing and writing on networking around the world. She is a member of the Davos Circle, having attended the Annual World Economic Forum over eleven times. She is also an expert on the “art of conversation”, a subject she writes and speaks on frequently. Gayle is chief engagement officer of Shepa Learning Company, their training and development company.
Registration opens on Monday, November 16th at 9:00 am.
Graduate students and postdoctoral fellows from all BC post-secondary institutions are eligible to participate. Priority will be given to UBC graduate students registered in the current academic session. After registering, you will receive confirmation and additional event details within 2 business days. If you experience any difficulty using the online registration tool, please e-mail firstname.lastname@example.org.
NO-SHOW FEE: No-shows are costly for our program and, most importantly, leave students on the waiting list. Students who register and do not attend will be charged a $25 no-show fee. To avoid this fee, please cancel at least 2 business days in advance by e-mailing email@example.com. If we are able to fill your spot from the waiting list, you will not be charged