Conflict is inevitable whenever people interact. If not properly managed, it can become confrontational, personally stressful and unproductive. The Joy of Conflict Resolution, a 2-part workshop series, is facilitated by Gary Harper and features two interactive sessions based on Gary’s book by the same name. In attending these sessions, you will learn how to move beyond confrontation and address conflict productively.

Session 2: Tools for the Conflict Toolbox

This session will allow you to:

• defuse a conflict through effective listening skills
• ask probing questions to uncover root needs
• assert yourself and set limits to inappropriate behaviour

About the presenter:

Gary Harper is the principal of Harper and Associates. He is a trainer, writer and facilitator who specializes in conflict resolution. Through his unique blend of experience as a personal injury lawyer, general manager, insurance regulator and retail store owner, he learned the value of clear communication and conflict resolution skills. Since 1991 he has trained and mediated in a wide variety of organizations and sectors, including the film industry, health care, and government. Gary is a member of the instructional team of the Centre for Conflict Resolution at the Justice Institute of BC and recently authored The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home.

Registration

Registration is required - please sign up online. Those successfully registered will receive a confirmation email from the PDFO.

If you have registered but are no longer able to attend, kindly let us know via email.

This workshop is offered as a 2-part series with Session 1: Making Sense of Conflict. You can register for either one or both workshops.